{"id":598,"date":"2026-02-25T20:32:11","date_gmt":"2026-02-25T20:32:11","guid":{"rendered":"https:\/\/future.tenantstogether.org\/?page_id=598"},"modified":"2026-06-16T18:44:24","modified_gmt":"2026-06-16T18:44:24","slug":"get-help","status":"publish","type":"page","link":"https:\/\/tenantstogether.org\/es\/resources-for-tenants\/get-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"\n
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Get Help<\/h1><\/div>\n<\/div><\/div>\n\n\n\n
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We are not lawyers, we can not provide legal advice, and do not make legal referrals. If you received eviction court documents complete them using the Tenant Power Toolkit<\/a>.<\/strong><\/p>\n\n\n\n

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Tenant Power Toolkit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Tenants’ Rights Helpline<\/h2>\n\n\n\n

Tenants Together has a California Statewide Organizing & Information Helpline<\/strong> operated on a volunteer basis. \u00a0Please follow these steps to get in touch!<\/strong><\/p>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSTEP 1: Review online resources, letters, and tools.<\/span><\/div>

Visit our Know Your Rights resource pages, and use our Sample Letters to assert your rights to your landlord or master tenant. \u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSTEP 2: Text the word \u00abHELPLINE\u00bb to 650-600-7821.\u00a0<\/strong><\/span><\/div>

For immediate questions, and resources links sent to your cellphone as a text message. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSTEP 3: Contact your local Rent Board.<\/strong><\/span><\/div>

If you live in any of these cities please contact your local Rent Board for relevant information on local protections:

Alameda <\/strong>
510-747-7520
rentprogram@alamedaca.gov
950 W. Mall Square, Room 172, Alameda, CA, 94501
https:\/\/www.alamedarentprogram.org\/Resources\/City-Attorneys-Mediation-Program<\/a><\/em>

Berkeley<\/strong>
510-981-7368
rent@berkeleyca.gov
2000 Center St, Suite 400, Berkeley CA, 94704
https:\/\/rentboard.berkeleyca.gov\/services\/mediation <\/a><\/em>

East Palo Alto
<\/strong>650-853-3157
rentprogram@cityofepa.org
2415 University Ave, 2nd Floor, East Palo Alto, CA, 94303
https:\/\/www.cityofepa.org\/rent-stabilization\/custom-contact-page\/rent-stabilization-contact-information <\/a> <\/em>

Emeryville<\/strong>
510-581-9380
https:\/\/www.ci.emeryville.ca.us\/1408\/Tenant-Resources <\/a> <\/em>

Gardena <\/strong>
310-217-9503
1700 W. 162nd St, Gardena, CA 90247
https:\/\/cityofgardena.org\/city-managers\/ <\/a><\/em>

Glendale <\/strong>
818-548-3962
rent@glendaleca.gov
https:\/\/www.glendalerentalrights.com\/#:~:text=Assistance,member%20will%20answer%20your%20question<\/a><\/em>

Hayward<\/strong>
510-583-4454 para\u00a0espa\u00f1ol\u00a0llamar\u00a0(510) 583-4246
housing@hayward-ca.gov<\/a>
https:\/\/www.hayward-ca.gov\/your-government\/departments\/housing-division <\/a><\/em>

Inglewood<\/strong>
833-464-RENT
HousingProtection@cityofinglewood.org<\/a>\u00a0
1 Manchester Blvd, 6th Floor, Inglewood, CA, 90301
https:\/\/www.cityofinglewood.org\/1473\/Housing-Protection <\/a><\/em>

Los Angeles <\/strong>
1-866-557-7368 for language services call 213-808-8808
1910 Sunset Blvd Ste 300, Los Angeles, CA, 90026
https:\/\/housing2.lacity.org\/contact-us <\/a><\/em>

Los Gatos
<\/strong>480-402-0307
mediate4us@housing.org
1490 El Camino Real, Santa Clara, CA, 95050
https:\/\/www.losgatosca.gov\/347\/Rental-Dispute-Resolution-Program <\/a><\/em>

Mountain View
<\/strong>650-903-6136
mvrent@mountainview.gov
https:\/\/us02web.zoom.us\/meeting\/register\/tZYkf-yhrTksEtWQgLyyRuOW–Q_Shwp6HXn#\/registration<\/a> <\/em>

Oakland<\/strong>
510-238-3721
rap@oaklandca.gov
https:\/\/www.oaklandca.gov\/services\/contact-housing-counselor<\/a>
<\/em>
Richmond<\/strong>
510-234-7368
rent@ci.richmond.ca.us
440 Civic Center Plaza, Richmond, CA, 94804
https:\/\/www.ci.richmond.ca.us\/3367\/Tenants <\/a><\/em>

San Francisco<\/strong>
415-252-4600
rentboard@sfgov.org\u00a0\u00a0\u00a0
25 Van Ness Ave, Suite 320, San Francisco, CA, 94102
https:\/\/www.sf.gov\/speak-rent-board-counselor?<\/a><\/em>

San Jose<\/strong>
408-975-4444
evictionhelp@sanjoseca.gov
200 E. Santa Clara St, 12th Floor, San Jose, CA, 95113
https:\/\/www.sanjoseca.gov\/your-government\/departments-offices\/housing\/eviction-help-center#<\/a><\/em>

Santa Monica
<\/strong>(310) 458-8751\u00a0
rentcontrol@santamonica.gov\u00a0
https:\/\/www.santamonica.gov\/departments\/rent-control<\/a>\u00a0\u00a0<\/em>

Union City
<\/strong>510-675-5392
housing@unioncty.org
https:\/\/www.unioncity.org\/305\/Eviction-Harassment-Protections-Ordinanc <\/a><\/em>
<\/strong>
West Hollywood
<\/strong>323-848-6400<\/em>
https:\/\/outlook.office365.com\/book\/RentStabilizationandHousingBookings@weho.org\/ <\/em><\/a>
<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tSTEP 4: Call the Helpline at 888-495-8020, it may take up to a month to return your call due to increased call volume. \u00a0<\/strong><\/span><\/div>

We work on a statewide level with limited capacity, so we are\u00a0ONLY able to return call of tenants whose neighbors are also\u00a0impacted\u00a0with urgent issues\u00a0<\/em>to learn about your rights and how to organize\/advocate with your neighbors.

Helpline is a voicemail-based, which means that in order to connect with us, you will have to call us, leave a voicemail, and one of our volunteers will reach out to you via text message or phone call.

Once you call, press the corresponding number to leave a voicemail in either English or Spanish – select the number that corresponds to the language that you speak

Leave a voicemail, speaking as slowly and as clarly as yu can with your:
– Name
– Phone number
– City & zip code
– Are multiple tenants affected by the same issue? Yes or no.
– Description of your issue, including a brief summary of any written documentation or notices that you have received (including dates received) from landlord
<\/p><\/div><\/div><\/div>\n\n\n

Frequently Asked Questions <\/h2>\n\n\n\n

Before contacting the statewide Helpline please review the following information:<\/p>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo you provide legal advice?<\/span><\/div>

No! Volunteers are highly trained, but are NOT lawyers. Most of them are tenants like you who have learned a lot about tenants’ rights through being their own advocates. If you need legal advice, please search by county in our Local Resource Directory. \u00a0<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan you represent me in eviction case or help me fill out the paperwork?\u00a0<\/span><\/div>

If you received eviction court documents use this tool to complete, and return within 10 days.

No our helpline can not provide legal advice.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tI was already evicted. Can you help me find housing?\u00a0<\/span><\/div>

No. We suggest that you call 2-1-1 for information about rental assistance or affordable housing.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo you provide support to landlords?\u00a0<\/strong><\/span><\/div>

No. We are\u00a0a tenants\u2019 rights non-profit, and our very limited resources are dedicated to supporting tenants. We also do not advise master tenants (i.e.\u00a0one that is on the lease and rents out rooms to other tenants) with questions\u00a0pertaining to\u00a0their subtenants.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat should I prepare before calling the statewide helpline?\u00a0<\/strong><\/span><\/div>

It can be helpful to prepare any notices from your landlord (rent increase, eviction, etc.), lease agreement, photo or video of housing conditions, or a timeline of events. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat is tenant organizing?\u00a0<\/strong><\/span><\/div>

Tenants organizing begins with building connections between tenants to address immediate shared housing issues, affecting their building or community, and create ongoing solutions. If you and your neighbors are willing to work together our staff may connect tenants experiencing similar issues with organizing support or local tenant unions.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan you help me if I live outside of California?\u00a0<\/span><\/div>

No. Our helpline only provides information and resources related to California tenants’ rights. <\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n

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