Mediation is a voluntary dispute resolution process designed to bring people in conflict together in a safe environment for a face-to-face meeting to work out solutions to their differences.The PAMP office, through Project Sentinel, provides a full range of free dispute resolution services, including:
- mediation services
- conciliation services
- information on rights and responsibilities for tenants and landlords, including deposits, rent increases, maintenance, eviction
- information on rights and responsibilities for neighbors including fences, trees, noise
- referral to other agencies
Note: The mediators are not legal advisors. Their role is to be impartial, and not to give advice, legal or financial.
Mediation services are offered to those who live, work, or own property in Palo Alto. These services are free, voluntary, and confidential.